Last Updated: 4th June 2025
Privacy Policy
Who we are
https://madeby.studio (our website) is provided by madeby.studio Ltd (‘we’, ‘our’ or ‘us’). We are the controller of personal data obtained via our website, meaning we are the organisation legally responsible for deciding how and for what purposes it is used.
We take your privacy very seriously. Please read this privacy policy carefully as it contains important information on who we are and how and why we collect, store, use and share any information relating to you (your personal data) in connection with your use of our website. It also explains your rights in relation to your personal data and how to contact us or a relevant regulator in the event you have a complaint.
We collect, use and are responsible for certain personal data about you. When we do so we are subject to the UK General Data Protection Regulation (UK GDPR).
Given the nature of our website, we do not expect to collect the personal data of anyone under 18 years old. If you are aware that any personal data of anyone under 18 years old has been shared with our website please let us know so that we can delete that data.
This privacy policy is divided into the following sections:
What this policy applies to
Personal data we collect about you
How your personal data is collected
How and why we use your personal data
Marketing
Who we share your personal data with
How long your personal data will be kept
Transferring your personal data out of the UK
Cookies
Your rights
Keeping your personal data secure
How to complain
Changes to this privacy policy
How to contact us
Do you need extra help?
What this policy applies to
This privacy policy relates to your use of our website only.
Throughout our website we may link to other websites owned and operated by certain trusted third parties make additional products and services available to you). Those third party websites may also gather information about you in accordance with their own separate privacy policies. For privacy information relating to those third party websites, please consult their privacy policies as appropriate.
Personal data we collect about you
The personal data we collect about you depends on the particular activities carried out through our website. We will collect and use the following personal data about you:
Your name, address and contact information, including email address and telephone number and company details
Details of any information, feedback or other matters you give to us by phone, email, post or via social media
Your activities on, and use of, our website
Information about the services we provide to you
Your contact history, purchase history
Information about how you use our website and technology systems
Your responses to surveys, competitions and promotions
Your session data and session recordings
You must provide this personal data to use our website and the services we provide unless we tell you that you have a choice.
Sometimes you can choose if you want to give us your personal data and let us use it. Where that is the case we will tell you and give you the choice before you give the personal data to us. We will also tell you whether declining to share that personal data will have any effect on your use of our website or any services we provide.
We collect and use this personal data for the purposes described in the section ‘How and why we use your personal data’ below.
How your personal data is collected
We collect personal data from you:
Directly, when you enter or send us information, such as when you register for an event with us, contact us (including via email), send us feedback, request a quotation from us, post material to our website and complete customer surveys or participate in competitions via our website, and
Indirectly, such as your browsing activity while on our website; we will usually collect information indirectly using the technologies explained in our Cookie Policy
We want to process as little personal information as possible when you use our website. That's why we've chosen Fathom Analytics for our website analytics, which doesn't use cookies and complies with the GDPR, ePrivacy (including PECR), COPPA and CCPA. Using this privacy-friendly website analytics software, your IP address is only briefly processed, and we (running this website) have no way of identifying you. As per the CCPA, your personal information is de-identified. You can read more about this on Fathom Analytics' website.
The purpose of us using this software is to understand our website traffic in the most privacy-friendly way possible so that we can continually improve our website and business. The lawful basis as per the GDPR is "Article 6(1)(f); where our legitimate interests are to improve our website and business continually." As per the explanation, no personal data is stored over time.
We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimisation, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement
We may also collect personal data about you from other sources as follows:
Companies House
Information available in the public domain e.g. social media
How and why we use your personal data
Under data protection law, we can only use your personal data if we have a proper reason, eg:
Where you have given consent
To comply with our legal and regulatory obligations
For the performance of a contract with you or to take steps at your request before entering into a contract, or
For our legitimate interests or those of a third party
A legitimate interest is when we have a business or commercial reason to use your personal data, so long as this is not overridden by your own rights and interests. We will carry out an assessment when relying on legitimate interests, to balance our interests against your own. You can obtain details of this assessment by contacting us (see ‘How to contact us’ below).
The table below explains what we use your personal data for and why.
What we use your personal data for | What we use your personal data for |
|---|---|
Create and manage your account with us | For our legitimate interests, ie to be as efficient as we can so we can deliver the best service to you at the best price; To perform our contract with you or to take steps at your request before entering into a contract. |
Providing services to you | To perform our contract with you or to take steps at your request before entering into a contract. |
Conducting checks to identify you and verify your identity or to help prevent and detect fraud against you or us | To comply with our legal obligations. |
To enforce legal rights or defend or undertake legal proceedings | Depending on the circumstances:
|
Customise our website and its content to your particular preferences based on a record of your selected preferences or on your use of our website | Depending on the circumstances:
If you have provided such a consent you may withdraw it at any time. For more information see our Cookie Policy (this will not affect the lawfulness of our use of your personal data in reliance on that consent before it was withdrawn). |
Retaining and evaluating information on your recent visits to our website and how you move around different sections of our website for analytics purposes to understand how people use our website so that we can make it more intuitive or to check our website is working as intended | Depending on the circumstances:
If you have provided such a consent, you may withdraw it at any time. For more information see our Cookie Policy (this will not affect the lawfulness of our use of your personal data in reliance on that consent before it was withdrawn). |
Communications with you not related to marketing, including about changes to our terms or policies or changes to the products and services or other important notices | Depending on the circumstances:
|
Protecting the security of systems and data used to provide the services | To comply with our legal and regulatory obligations. We may also use your personal data to ensure the security of systems and data to a standard that goes beyond our legal obligations, and in those cases our reasons are for our legitimate interests, ie to protect systems and data and to prevent and detect criminal activity that could be damaging for you and/or us. |
Statistical analysis to help us understand our customer base | For our legitimate interests, ie to be as efficient as we can so we can deliver the best service to you at the best price. |
Updating and enhancing customer records | Depending on the circumstances:
|
Disclosures and other activities necessary to comply with legal and regulatory obligations that apply to our business, eg to record and demonstrate evidence of your consents where relevant. | To comply with our legal and regulatory obligations. |
Marketing our services to existing and former customers | For our legitimate interests, ie to promote our business to existing and former customers. See ‘Marketing’ below for further information. |
To share your personal data with members of our group and third parties that will or may take control or ownership of some or all of our business (and professional advisors acting on our or their behalf) in connection with a significant corporate transaction or restructuring, including a merger, acquisition, asset sale, initial public offering or in the event of our insolvency In such cases information will be anonymised where possible and only shared where necessary | Depending on the circumstances:
|
How and why we use your personal data - in more detail
More details about how we use your personal data and why are set out in the table below.
Purpose | Processing operation | Lawful basis relied on under the UK GDPR | Relevant categories of personal data |
|---|---|---|---|
Communications with you not related to marketing, including about changes to our terms or policies or changes to the products or other important notices | Addressing and sending communications to you as required by data protection laws, ie:
| Processing is necessary for compliance with a legal obligation to which we are subject (Article 6(1)(b)) |
|
Addressing and sending communications to you about changes to our terms or policies or changes to the products or other important notices (other than those addressed above) | Our legitimate interests (Article 6(1)(f)), which is to be as efficient as we can so we can deliver the best service to you |
|
How and why we use your personal data - sharing
See ‘Who we share your personal data with’ for further information on the steps we will take to protect your personal data where we need to share it with others.
Marketing
We will use your personal data to send you updates (by email, text message, telephone or post) about our services, including exclusive offers, promotions or new services.
We have a legitimate interest in using your personal data for marketing purposes (see above ‘How and why we use your personal data’). This means we do not need your consent to send you marketing information. If we change our marketing approach in the future so that consent is needed, we will ask for this separately and clearly.
You have the right to opt out of receiving marketing communications at any time by:
Contacting us at business@madeby.studio, or
Updating your marketing preferences via the “update your marketing preferences” link at the bottom of our marketing emails.
We may ask you to confirm or update your marketing preferences if you ask us to provide further products and/or services in the future, or if there are changes in the law, regulation, or the structure of our business.
We will always treat your personal data with the utmost respect and never sell it to other organisations for marketing purposes.
For more information on your right to object at any time to your personal data being used for marketing purposes, see ‘Your rights’ below.
Who we share your personal data with
We routinely share personal data with:
Third parties we use to help deliver our services to you, eg subcontractors
Other third parties we use to help us run our business, eg website hosts and website analytics providers
Our banks
We only allow those organisations to handle your personal data if we are satisfied they take appropriate measures to protect your personal data.
Our and their external auditors, eg in relation to the audit of our or their accounts, in which case the recipient of the information will be bound by confidentiality obligations
Our and their professional advisors (such as lawyers and other advisors), in which case the recipient of the information will be bound by confidentiality obligations
Law enforcement agencies, courts, tribunals and regulatory bodies to comply with our legal and regulatory obligations
other parties that have or may acquire control or ownership of our business (and our or their professional advisers) in connection with a significant corporate transaction or restructuring, including a merger, acquisition, asset sale, initial public offering or in the event of our insolvency—usually, information will be anonymised but this may not always be possible. The recipient of any of your personal data will be bound by confidentiality obligations
Who we share your personal data with - in more detail
More details about who we share your personal data with and why are set out in the table below.
Recipient | Processing operation (use) by recipient | Relevant categories of personal data transferred to recipient |
|---|---|---|
Xero (UK Limited) – a company incorporated in England with registered number 06071722, whose registered office is at 5th Floor 100 Avebury Boulevard, Milton Keynes, United Kingdom, MK9 1FH | Invoicing services |
|
Mango Technologies Inc incorporated in California, USA, whose registered office is at 350 Tenth Ave Suite 500 San Diego, California 92101 | Clickup – project management services |
|
MailerLite Limited, an Irish registered company at Ground Floor, 71 Lower Baggot Street, Dublin 2, D02 P593, Ireland, if the Customer's billing address on the applicable Order Form is located in the EEA, UK and Switzerland; or MailerLite, Inc., a Delaware corporation at 548 Market St, PMB 98174, San Francisco, CA 94104-5401, United States, if the Customer's billing address on the applicable Order Form is located anywhere else in the world. | Email marketing and automation services |
|
Attio Limited – a company incorporated in England with registered number 10719702, previously F Stack Limited, trading as Attio, whose registered office is at Exmouth House Unit 120, 3-11 Pine Street, London EC1R 0JH United Kingdom | Sale processes |
|
Gmail provided by Google Inc who registered office is at 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA | Communication |
|
Google Drive provided by Google Inc who registered office is at 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA | Storage |
|
Internal Filing System(s) | Storage |
|
We may share your personal data with other third parties.
Who we share your personal data with - further information
If you would like more information about who we share our data with and why, please contact us (see ‘How to contact us’ below).
How long your personal data will be kept
We will retain your personal data for business analytics and auditing purposes. If you request to opt-out, we will delete or anonymise your personal data.
Transferring your personal data out of the UK
The UK and other countries outside the UK have differing data protection laws, some of which may provide lower levels of protection of privacy.
It is sometimes necessary for us to transfer your personal data to countries outside the UK. In those cases we will comply with applicable UK laws designed to ensure the privacy of your personal data.
We will transfer your personal data to:
Our service providers are located in the USA.
Under data protection laws, we can only transfer your personal data to a country outside the UK where:
In the case of transfers subject to UK data protection law, the UK government has decided the particular country ensures an adequate level of protection of personal data (known as an ‘adequacy regulation’) further to Article 45 of the UK GDPR. A list of countries the UK currently has adequacy regulations in relation to is available here. We rely on adequacy regulations for transfers to the following countries: USA.
There are appropriate safeguards in place, together with enforceable rights and effective legal remedies for you, or
Q specific exception applies under relevant data protection law
Where we transfer your personal data outside the UK we do so on the basis of an adequacy regulation or (where this is not available) legally-approved standard data protection clauses recognised or issued further to Article 46(2) of the UK GDPR. In the event we cannot or choose not to continue to rely on either of those mechanisms at any time we will not transfer your personal data outside the UK unless we can do so on the basis of an alternative mechanism or exception provided by UK data protection law and reflected in an update to this policy.
In the event we cannot or choose not to continue to rely on either of those mechanisms at any time we will not transfer your personal data outside the EEA unless we can do so on the basis of an alternative mechanism or exception provided by applicable data protection law and reflected in an update to this policy.
Any changes to the destinations to which we send personal data or in the transfer mechanisms we rely on to transfer personal data internationally will be notified to you in accordance with the section on ‘Changes to this privacy policy’ below.
Transferring your personal data out of the UK - in more detail
More details about the countries outside the UK to which your personal data is transferred are set out in the table below.
Recipient country | Recipient | Processing operation (use) by recipient | Lawful safeguard |
|---|---|---|---|
USA | Mango Technologies Inc incorporated in California, USA, whose registered office is at 350 Tenth Ave Suite 500 San Diego, California 92101, United States | We may provide information about you when we submit content through the Recipient services. | Legally-approved standard data protection clauses for transfers from a controller to processor recognised or issued further to Article 46(2) of the UK GDPR. To obtain a copy of the standard data protection clauses, please contact us (see ‘How to contact us’). |
USA | MailerLite, Inc., a Delaware corporation at 548 Market St, PMB 98174, San Francisco, CA 94104-5401, United States | We may provide information about you when we submit content through the Recipient services. | Legally-approved standard data protection clauses for transfers from a controller to processor recognised or issued further to Article 46(2) of the UK GDPR. To obtain a copy of the standard data protection clauses, please contact us (see ‘How to contact us’). |
USA | Attio Limited – a company incorporated in England with registered number 10719702, previously F Stack Limited, trading as Attio, whose registered office is at Exmouth House Unit 120, 3-11 Pine Street, London EC1R 0JH United Kingdom | We may provide information about you when we submit content through the Recipient services. | Legally-approved standard data protection clauses for transfers from a controller to processor recognised or issued further to Article 46(2) of the UK GDPR. To obtain a copy of the standard data protection clauses, please contact us (see ‘How to contact us’). |
USA | Google Inc whose registered office is at 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA | We may provide information about you when we submit content through the Recipient services. | Legally-approved standard data protection clauses for transfers from a controller to processor recognised or issued further to Article 46(2) of the UK GDPR. To obtain a copy of the standard data protection clauses, please contact us (see ‘How to contact us’). |
Transferring your personal data out of the UK - further information
If you would like further information about data transferred outside the UK, please contact us (see ‘How to contact us’ below).
Your rights
You generally have the following rights, which you can usually exercise free of charge:
Recipient country | Lawful safeguard |
|---|---|
Access to a copy of your personal data | The right to be provided with a copy of your personal data. |
Correction (also known as rectification) | The right to require us to correct any mistakes in your personal data. |
Erasure (also known as the right to be forgotten) | The right to require us to delete your personal data - in certain situations. |
Restriction of use | The right to require us to restrict use of your personal data in certain circumstances, eg if you contest the accuracy of the data. |
Data portability | The right to receive the personal data you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party - in certain situations. |
To object to use | The right to object:
|
Not to be subject to decisions without human involvement | The right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you. We do not make any such decisions based on data collected by our website. |
The right to withdraw consents | If you have provided us with a consent to use your personal data you have a right to withdraw that consent easily at any time. You may withdraw consents by emailing us at business@madeby.studio Withdrawing a consent will not affect the lawfulness of our use of your personal data in reliance on that consent before it was withdrawn. |
For further information on each of those rights, including the circumstances in which they do and do not apply, please contact us (see ‘How to contact us’ below). You may also find it helpful to refer to the guidance from the UK’s Information Commissioner on your rights under the UK GDPR.
If you would like to exercise any of those rights, please email, call or write to us - see below: ‘How to contact us’. When contacting us please:
Provide enough information to identify yourself (eg your full name, address and customer or matter reference number) and any additional identity information we may reasonably request from you, and
Let us know which right(s) you want to exercise and the information to which your request relates
Keeping your personal data secure
We have appropriate security measures to prevent personal data from being accidentally lost, or used or accessed unlawfully. We limit access to your personal data to those who have a genuine need to access it.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
If you want detailed information from Get Safe Online on how to protect your personal data and other information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
How to complain
Please contact us if you have any queries or concerns about our use of your personal data (see below ‘How to contact us’). We hope we will be able to resolve any issues you may have.
You also have the right to lodge a complaint with:
The Information Commissioner
The UK’s Information Commissioner may be contacted using the details at https://ico.org.uk/make-a-complaint or by telephone: 0303 123 1113.
Changes to this privacy policy
We may change this privacy policy from time to time - when we make significant changes we will take steps to inform you. Any personal data previously stored will be cleared and we will request once more your acceptance of our new privacy policy.
How to contact us
You can contact us by post, email or telephone if you have any questions about this privacy policy or the information we hold about you, to exercise a right under data protection law or to make a complaint.
Our contact details are shown below:
Address | Telephone | |
|---|---|---|
madeby.studio Ltd, Unit 21, 30-38 Dock Street, Leeds, LS10 1JF |
Do you need extra help?
If you would like this policy in another format (for example audio, large print, braille) please contact us (see ‘How to contact us’ above).
